Trusted Board-level strategic advisor, coach & facilitator to young & mid-market outsourcing vendors

You should contact Richard if you are a Board-level executive of an established mid-market, or young & fast growing, information & communication technology (ICT) or business process (BPO) outsourcing vendor.

You should consider engaging Richard to act as your trusted strategic advisor, coach & facilitator. Richard believes that the ICT/BPO sourcing/outsourcing market place is being re-shaped by powerful competitive forces that potentially favour your kind of company. Over the last dozen years, Richard has accumulated experience of the ICT/BPO vendor community as Group Vice-President IT for a global multinational, as Chairman of the leading European sourcing consultancy and currently as Chair of the Outsourcing Group of the UK’s trade association for the ICT & Electronics industries. This experience has given him significant insights into the factors that will allow you to build a sustainable & profitable business model.

Richard has an established track record as an independent & perceptive critic of the ICT industry. Contrary to the analysis set out in the now famous article ‘IT Doesn’t Matter’ (May 2003 Harvard Business Review) Richard believes that sustainable competitive ‘edge’ can be created through the effective exploitation of the capabilities of modern ICT - but that the roots of that ‘edge’ do not lie in the technology per se.

Richard’s approach is to work with you to develop fresh insights into the factors shaping the competitive development of ICT/BPO market place - and so help you reassess key aspects of your business strategy.

Richard’s typical engagement model of is of a committed month-by-month ‘in the background’ role in support of you, working to advise & coach you to confidently tackle an overall re-assessment of your business strategy and then over-view its implementation.